Abdelali DAHANE
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Abdelali DAHANE
- 2 Jahre und 1 Monat, Nov. 2023 - Nov. 2025
Information Technology Support Engineer
ELCA Cloud Services
- 5 Jahre und 7 Monate, Mai 2017 - Nov. 2022
Senior Information Technology Support
O-I
- 1st and 2nd level support for O I French, Spanish , Italian , Swiss , Dutch and German users - Responsible for the phone systems maintenance(IP phones + cellphones) - Creation of technical documentation. - Responsible for videoconferencing systems (single point of contact for our provider, maintenance, support and new implementations projects ) - Users trainings for Logitech and Cisco videoconferencing systems , Surfacehub and teams…. - Ticketing system management and monitoring to improve response time t
- 3 Jahre und 11 Monate, Juli 2013 - Mai 2017
IT Analyst Level 2
BT Group
• IT Support for British Telecom’s Clients (MASAS, EFI, SOMFY, ASFA, JST TRANSFORMATEUR…) over the phone • IT on site support for Local users around 450 users • Software distribution (SCCM) • Incident troubleshooting L2 • Azure Active Directory and AD management • VDI desktops • Office 365 administration (Exchange, Teams, Sharepoint • Lotus users administration • Remote troubleshooting through Dameware • IT Asset & process management • management (Airwatch , inTune , Authenticator , • IP Telephony managemen
- 7 Monate, Jan. 2013 - Juli 2013
Help Desk Technician
Carsat
• IT on site support for CARSAT users (Over 1500 users • Installing, configuring and troubleshooting the «OR » software (retirement software) • Onboardings management (laptops, desktops and smartphones configuration) • Users account creation • Incident management, diagnosing and solving computer software and hardware faults • IT Asset & processes management • Computer deployement • VIP Support • Performing remote troubleshooting • IP Telephony management (CISCO) • Mobile plans negociation with the provider
- 1 Jahr und 9 Monate, Juli 2010 - März 2012
Help Desk Technician
Brossette (Wolseley Group)
• Provided technical support and assistance to the company’s users and colleagues and worked closely with customers in order to diagnose and resolve any IT related problematic issues. • Coordination and implementation of applications / PC deployment • Installed and updated/upgraded hardware and software and executed various administrative duties as required. • Monitored and investigated network issues, managed user accounts. • Worked closely with the networking team • Ticketing system management and monitor
Ausbildung von Abdelali DAHANE
- 2005 - 2007
Technicien spécialisé en systèmes et réseaux informatiques
Institut de formation informatique appliquée et gestion (IFIAG) Rabat
- 2000 - 2004
Licence en sciences économiques
Faculté des sciences de Rabat
- 1997 - 2000
Baccalauréat littéraire
Lycée HASSAN
Sprachen
Englisch
B1-B2 (Gute Kenntnisse)
Arabisch
C2 (Verhandlungssicher / Muttersprachlich)
Französisch
C2 (Verhandlungssicher / Muttersprachlich)
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