Abdelmoneam Fathi Morsy

Basic

is working from home. 🏡

Angestellt, Senior Support Engineer, Ericsson GmbH, Germany

Aachen, Germany

About me

Having experience of 13 years in Telecommunication industry (GSM,CDMA,WCDMA,LTE) gaining knowledge and experience in different domains in Telecom vendors ( Huawei, Ericsson) and working in different areas: Integration and configuration,Managed Services, Customer support ,System Testing , Cloud and NFV (deployment and support). Recently joined Ericsson's detected networks segment supporting the new Industry Connect systems. Personal qualifications: • Ericsson 5G Solutions. • Ericsson virtual packet Core. • Troubleshooting on Ericsson's 5G /4G RAN. • OpenStack (Redhat/Mirantis) and VMWARE knowledge. • Containers and kubernetes. • GitLab,Opsgenie,Zendesk and Grafana. • Ericsson CEE Orchestration and deployment. • Ericsson Virtual Router and vEPG deployment and support. • CCNP Cisco Certified Network Professional Routing and Switching (2017). • CCNA Cisco Certified Network Associate (2015). • AXE based products: MSC-s ,HLR,STP & TSC • CPP based products: M-MGW, RNC.

Skills

TCP/IP
Cisco Networking
Cloud Computing
Openstack
Redhat
VMWare
Linux
Customer Support
Kundenbetreuung
SS7
GSM
LTE
Packet core
MSS
Technischer Service
Engineering
Lösung
Kubernetes
OpenStack
RAN
Packet Core
Grafana
Prometheus

Timeline

Professional experience for Abdelmoneam Fathi Morsy

  • Current 1 year and 2 months, since Dec 2020

    Senior Support Engineer

    Ericsson GmbH, Germany

    Providing Customer Support for Ericsson 5G Networks and Industrial Solutions.

  • Current 9 years and 1 month, since Jan 2013

    Seniro Customer Support Engineer IP/Cloud/NFV

    EED Ericsson Germany

    Fähigkeiten: CCNA, CCNP, Redhat, Linux, VMware, Openstack

  • 3 years and 5 months, Aug 2009 - Dec 2012

    Customer Support Engineer

    Ericsson

    Working as a technical support engineer for different mobile operators in Egypt: • Handle Customer Service Request (CSR) to provide technical answers and trouble solutions. • Ensure better quality of service through software update management for core network. • 24x7 On-call support and emergency support when required. • Participate in delivery performance review meetings with the customer. • Maintain customer intimacy and secure healthy business relations with the customer

Educational background for Abdelmoneam Fathi Morsy

  • 2002 - 2007

    Electronics & Communications Engineering

    Cairo University, Giza, Egypt

Languages

  • English

    Fluent

  • German

    Intermediate

  • Arabic

    First language

Browse over 20 million XING members