Abdelmoneam Fathi Morsy
Angestellt, Senior Support Engineer Ericsson Private 5G Solutions, Ericsson GmbH, Germany
Aachen, Germany
About me
Having experience of 13 years in Telecommunication industry (GSM,CDMA,WCDMA,LTE) gaining knowledge and experience in different domains in Telecom vendors ( Huawei, Ericsson) and working in different areas: Integration and configuration,Managed Services, Customer support ,System Testing , Cloud and NFV (deployment and support). Recently joined Ericsson's detected networks segment supporting the new Industry Connect systems. Personal qualifications: • Ericsson 5G Solutions. • Ericsson virtual packet Core. • Troubleshooting on Ericsson's 5G /4G RAN. • OpenStack (Redhat/Mirantis) and VMWARE knowledge. • Containers and kubernetes. • GitLab,Opsgenie,Zendesk and Grafana. • Ericsson CEE Orchestration and deployment. • Ericsson Virtual Router and vEPG deployment and support. • CCNP Cisco Certified Network Professional Routing and Switching (2017). • CCNA Cisco Certified Network Associate (2015). • AXE based products: MSC-s ,HLR,STP & TSC • CPP based products: M-MGW, RNC.
Timeline
Professional experience for Abdelmoneam Fathi Morsy
Current 2 years and 10 months, since Dec 2020
Senior Support Engineer Ericsson Private 5G Solutions
Ericsson GmbH, Germany
Providing Customer Support for Ericsson 5G Networks and Industrial Solutions.
Current 10 years and 9 months, since Jan 2013
Seniro Customer Support Engineer IP/Cloud/NFV
EED Ericsson Germany
Fähigkeiten: CCNA, CCNP, Redhat, Linux, VMware, Openstack
Working as a technical support engineer for different mobile operators in Egypt: • Handle Customer Service Request (CSR) to provide technical answers and trouble solutions. • Ensure better quality of service through software update management for core network. • 24x7 On-call support and emergency support when required. • Participate in delivery performance review meetings with the customer. • Maintain customer intimacy and secure healthy business relations with the customer
Educational background for Abdelmoneam Fathi Morsy
2002 - 2007
Electronics & Communications Engineering
Cairo University, Giza, Egypt
Languages
English
Fluent
German
Intermediate
Arabic
First language