Abhijit Joshi

Responsible for Remedy and Atrium Orchestrator operations

I'm part of a team which works in OSS domain to combines multiple old ticketing systems (OSS) in the organization into one unified journey for all different departments. We use Incident Management, Change Management, Asset Management, SLM from the ITSM suite along with BMC Atrium Orchestrator for interfacing the system with outside world . In my current role, I'm responsible for Creating Functional and Technical Designs for new functionalties, and for Configuration and customization of the ITSM suite.

I was responsible for SQA process of the product ‘BMC Atrium CMDB’. This product provides an extendable CDM (Common Data Model) and a Reconciliation Engine maintains a ‘Golden Copy’ of the data, which is referred by other ITSM modules. I had the ownership of Product features like Reconciliation Engine, Federation, Class Manager etc. which includes participating in Designs of these features. THE SQA process mainly involved automating different Java APIs using Rhino script and testing GUI of the product.

Project consists of Verification for the BT's billing platform based on "Geneva Billing Engine" used for billing in different currencies. Responsibilities contain Analyzing Requirements and Design documents, Preparing, Reviewing and Executing Test Specifications, Bug tracking and reporting, Regression testing, Preparing and maintaining Test data and Test Logs, Writing Unix shell scripts for automation, Bug Reporting with Clarify