Adam Gesztelyi-Nagy

Consulting, support and implementation around Microsoft Lync

- Daily Operations of a highly heterogeneous voice network consisting of Meridian, Siemens, Cisco Meeting Place, NICE and Trader Solutions - Migration of Meridian/Siemens Infrastructure onto an Avaya/Microsoft Lync mixed platform for 50k+ users in Switzerland - Operation, upgrade and re-design of the Call Center Infrastructure shared by internal & external Customer Service Departments

- Maintenance and engineering of an Avaya callcenter with 1700 agents and outsourced partners in 3 other countries. - Keeping daily contact with business, CC agents, vendors and suppliers - Translating business requirements into technical specifications - Implementing standard and non-standard services and tools for specific business needs - End-to-end support up to Tier3 levels. - MAC requests, Documentation-management, on-call duty - Using both English and German as business language

My main responsibilites included: - Voice/Telco end-to-end consultancy, mainly in Avaya IPT field but also participated in vendor-independent projects - Assessments, Pre-sales support, Level of Effort estimates - Design and Implemention of very large scale accounts (10k+ users, 3 global hubs) on Avaya IPT - Working as part of a global Consultant pool with geographically scattered clients in a customer-facing role. - Working with full Avaya portfolio, focusing more and more on Microsoft Voice (Lync)

Consultacy and implementations for all direct accounts based in Hungary and CEE region on Avaya equipment: CM3 and up, Networking, Voice networking, IPT deployment. - Business requirements analysis, feasibility consulting, solution discovery - Writing technical SoW's, technical design and project documentation, testing and handover to customers - Keeping a good contact with local Avaya support to speed up troubleshooting on Hungarian accounts - SPOC of technical questions for direct accounts in Hungary.

Autonomous Systems/Robotics