Adham Shalaby

1-Define, monitor and check trend for customer based Kpı’s, which are correlated with customer satisfaction metrics/surveys, by creating Insights from different resources (CDR, CEM, Sigos, Netperform etc.) 2-Making sure that Customer Based KPIs are reported on time, on purpose and with qualified data, making sure that Customer based KPIs always meet the targets and keep on improving. 3-Delivering customer impact analyses on network parametric and hardware changes

1-Design the Software architecture of the systems included in the Assurance domain in terms of design principles, functional blocks and interfaces. 2-Building up the budget of the probing network . Taking into account needs, technology evolution, capacity requirements 3-Define test lists, plan and execute validation activities together with internal clients to validate 3rd parties’ deliverables.

1-Handling the customer coverage complaints (Individual‑corporate‑VIP complaints). 2-Troubleshooting on the alarmed serving sites that serves our customers. 3-Checking the serving site KPIs that serves our complainer. 4-Assigning/handling visits to the customers to check the network problem (coverage ‑ data performance ‑ etc.... )