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Aditi Singh

writes the final thesis.

Studentin, International Business, IUBH Internationale Hochschule
Berlin, Germany

Skills

Kundenzufriedenheit
Vielseitigkeit
Customer Experience Management
Freude an der Arbeit
Kundenbindung
Öffentlichkeitsarbeit
Teamfähigkeit
Technischer Service
Kritisches Denken
Kundenbeziehung
After Sales Management
Kommunikation
Projektmanagement
Kundenservice
Führung
Kommunikationsfähigkeit
Teamsport
Customer-Relationship-Management
Management
Beschwerdemanagement
Schnelle Auffassungsgabe
Kunde
MS Office
Communication skills
Project Management
Business Development
Marketing
Team work
Business strategy
Marketing Management
Performance Management
MySQL
Microsoft Power BI
Project MAn
IT Project Management
Support
Service Management
English Language

Timeline

Professional experience for Aditi Singh

  • 1 year and 6 months, Jul 2022 - Dec 2023

    Senior Virtual Assistant

    TaskUs

    • Managed lead qualification and sales prospecting for DoorDash's merchant and customer base. • Engaged with inbound leads, identifying potential upsell and cross-sell opportunities. • Tracked sales performance metrics, ensuring optimal conversion rates. • Conflict resolution skills to resolve 95% of cases on first contact, consistently exceeding the company's KPI targets. • Assisted in customer onboarding and retention strategies to enhance user adoption.

  • 1 year and 4 months, Apr 2021 - Jul 2022

    Virtual Assistant

    Concentrix Daksh Pvt Ltd

    • Managed data reporting and business insights to support strategic decisions. • Collaborated with cross-functional teams to streamline internal processes. • Recognized as Employee of the Week four times for outstanding customer support.

Educational background for Aditi Singh

  • Current 2 years, since Jul 2023

    International Business

    IUBH Internationale Hochschule

    IU Berlin, Germany Relevant AI coursework – AI & Society – Analyzed ethical implications, bias mitigation, and EU AI Act compliance. AI in Practice- Developed 10+ business use cases (healthcare, fintech) and applied prompt engineering to automate workflows. CGPA - 1.86/ 4.0

Languages

  • English

    First language

  • German

    Basic

  • Hindi

    Fluent

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