Adnan Malagic

SEMPRA ENERGY, San Diego, CA Developed and managed training strategy plan. • Worked closely with Business Analysts on implementing training material • Collaborated with project team members to ensure alignment with key cross functional project activities. • Designed, developed, and implemented a stakeholder management strategy to drive engagement, awareness, and preparedness of/for the project. • Developed internal surveys using for regular feedback • Created monthly internal Newsletters

• Maintain and document ITIL Change Management process. • Validate Request for Changes (RFCs) are meeting all the standards, policies, and procedures of the organization change management process • Table all RFCs (software and hardware related) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration and other tasks

Maintained windows server infrastructure which included Boca Raton and Orlando location. Part being two data centers and two call centers. • Protobase system administrator – Maintained Protobase credit card processing software which ran on Sun Solaris. On daily basis it processed $1 billion in credit cards yearly (about 2-3 million per day). This required working directly with accounting team on any issues with settlement and creating daily reconciliation reports.

Responsible for all of the data analysis of SunPass program • Utilized Access, SQL and Excel to query Oracle databases - Rollout of SunPass program at Palm Beach International, Miami International and Fort Lauderdale International Airport parking. - Implemented SunPass with Retail replenishment companies - Member of a test team which would test lane code once it was rolled to Turnpike Lanes. Performed different test cases, scenarios and stress testing of lane readers and host systems.

Member of a support team responsible for approximately 1000 + users, both onsite and remote. Remote areas included Panhandle to Miami. • NT 4.0, Win 2000, Win XP, Linux and QNX System configuration for end users including dual boot System configurations. • Configuring Windows 2000, XP Systems setup for mass deployment using Ghost server. • Provided 2nd & 3rd level service support based on ITIL service model and service level agreement using CA Unicenter helpdesk.