Ahmed Fakhani

Design and implement enterprise ALM solutions at Mercedes-Benz, leading large-scale defect and test management migrations with automation that cut time by 30%. Build reporting for progress tracking, ensure data integrity via OSLC/Jira integrations, and translate requirements into scalable setups. Document standards to drive adoption, resolve system issues, and guide onboarding of teams and partners with clear integration support.

• Built and led a consulting and support team of 8 engineers. • Designed structured onboarding and technical enablement programs. • Managed stakeholder communication across business and technical departments. • Oversaw support for platforms serving 40,000+ enterprise users. • Maintained customer satisfaction consistently above 90%. • Led sprint planning, backlog prioritization, and delivery coordination. • Improved operational workflows to increase transparency and efficiency.

• Provided enterprise consulting for ALM systems. • Supported system configuration, customization, and API integrations. • Collaborated with stakeholders to translate operational needs into technical solutions. • Contributed to documentation standards and knowledge base development.

Thesis: AI-enabled impact prediction for ALM systems, integrating human-in-the-loop validation to enhance decision-making and workflow optimization in enterprise environments