Ahmed Ghliss
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ahmed Ghliss
- Current 7 years and 7 months, since Nov 2018
Customer Support Engineer
Sauce Labs Inc.
- Troubleshot Selenium and Appium tests on real mobile devices, virtual devices, and virtual desktops - Created automated Selenium/Appium tests to reproduce issues for bug reports
- 2 years and 1 month, Oct 2016 - Oct 2018
Technical Support Engineer
smartTrade Technologies
Provide technical/functional support for FX . Act as the first point of contact of the Front Office for support (bug fix, request, incident). Troubleshoot, diagnose (analysing FX modules event logs), manage and resolve all customers problems. Monitor all application or system malfunctions and failures, monitor the connections with the liquidity providers and clients (Nagios) Technologies : JAVA , JMX , JIRA , FIX Protocol , Forex Trading system
- 1 year and 1 month, Jun 2015 - Jun 2016
Software Support Engineer
Tek-Experts
Troubleshoots performance bottlenecks and pinpoint areas to resolve the issues. Collaborate with feature development teams to resolve anomalies.
- 1 year and 2 months, Sep 2012 - Oct 2013
Technical Support
Convergys
Providing troubleshooting and Guarantee the satisfaction of the customers of Orange France: Problems related to computers, internet, web, TV…)
Ausbildung von Ahmed Ghliss
- 10 months, Sep 2014 - Jun 2015
Master Degree 1 in Marketing Customer Relationship Management CRM
Faculty of Economics and Management of Sfax -Tunisia
- 2 years and 10 months, Sep 2008 - Jun 2011
Bachelor's Degree in Business Informatics: Informatics Applied to Management
Higher Institute of Management , ISG, Tunisia
Sprachen
English
C1 (Fließend)
French
C2 (Verhandlungssicher / Muttersprachlich)
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
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