Ahmed Shaarawy

• Administration of Virtualization Environment and Operation Support - VMware vSphere. • Management of AWS VMS and Cloud infrastructure Platform Services in Vodafone Datacenter. • Management Multiple Storage Systems (3PAR,IBM Flashsystem,Dell Powerstore) and SAN Switches Brocade Zoning . • Management & Supporting the Virtual Desktop Setup of Citrix VDI Systems which includes XenDesktop, XenApp,. • Supporting Windows and Linux, Oracle Solaris OS Operations, AIX IBM Beside Power9 HMC.

• Administration and Troubleshooting Network issues in additional to assessing infrastructure Basis to ensure it continues to meet necessary demands. • Performs regular maintenance and support of workstations, servers, and virtual machines. Includes maintaining the health and performance of databases. • Consult with users on installation and use of software applications which also interface with Network connections and optimize systems for best performance.

• Diagnose and Resolve Technical Hardware and software issues to ensure high user satisfaction • Deliver Service and support to End -Users via Remote Connection or Over Phone. • Assisted in the installing and maintenance of the networking infrastructure. Helped transition wireless network from hot spots to 100% signal coverage by installing and upgrading switches, Aps, and routing Cat5 cable. • Provided 24/7 on-site/phone technical support to Microsoft/Novell LAN/WAN networks.