Alaa Abou-rayan

*Manage 126 accounts across Germany (using Salesforce) *Develop and maintain trusted, strong relationships with clients *Develop new business opportunities with existing clients and identify areas of improvement. (NCR, Deals, Strategies) *Forecast and track key account metrics for business (performance and forecasts) (using Tableau) *Collaborate with sales team for acquisition of new accounts.

*Carried out digital marketing campaigns and monitored their success to support clients in reaching their advertising goals while improving their budget spends. *Analyzed digital marketing campaigns, providing campaign feedback and recommendations to clients.

Managed 3 countries (Egypt, Algeria, Tunisia) Built and maintained profitable relationships with key stakeholders Lead a cross functional team of 10, to develop strategic business plans, meet revenue targets using different tools like Tableau, JIRA. Created a yearly strategic plan for each product and break it to quarterly and monthly targets. Prepared periodical reports covering progress, opportunities and threats

was responsible for 2 VAS services (RBT ‘call tone’, Status) with orange telecom. •Implemented the annual plan by setting half year/ monthly and weekly targets. •followed up with different teams internally and externally to insure fully accomplishing the set targets. •Managed the content of each service upon prior done content analysis, statistical reports and market research. •Proposed new services/ features and supervised their launch process.

•Handled recruitment requests, attendance and trainings. •Designed 2 types of surveys as a new method of communication with staff to measure their satisfaction level. •Conducted Yearly/Monthly reports and analysis

- Learning Chinese language and literature - Translation between 3 languages (Chinese, English and Arabic) on which Chinese language was my Major; The first minor was English, and the second minor was Arabic.