Albert Georgy
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Albert Georgy
- Current 11 years and 3 months, since Mar 2015
Senior Systems Engineer
Expertflow - your Cisco contact center experts
Managed various Cisco Contact Center Projects. (New installation, Upgrade and Migration) Technical Documentation preparation/review. (Technical Proposal, Scope of Work, Low Level Design) Managed various customized Software development projects (PCI Complaint) and their integration with Cisco Systems Senior Contact Center Support Engineer (2nd level support) Trained Junior Engineers on technical support activities
- 3 years and 5 months, Nov 2011 - Mar 2015
Co-founder and Technical Director
Buy & Earn
· Directing and developing Buy & Earn from ideation to realization. · Developed and built in-house ERP system for the company. · Economically built a complete professional call center with IVRs, Queuing, Monitoring, and a lot of other features for the company. · Designed a Market Intelligence solution for price surveying by means of a software crawler integrated with the company’s ERP to collect all our competitors’ prices on a regular basis and convert these data into useful reports for pricing.
Ausbildung von Albert Georgy
- 5 years and 10 months, Sep 2003 - Jun 2009
Mechanical Engineering
The American University in Cairo
Mechatronics and Industrial Engineering + Minor in Business Administration
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
Arabic
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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