Alejandro Villegas

Bis 2014, IT Service Delivery Manager, Hewlett-Packard

Basel, Schweiz

Fähigkeiten und Kenntnisse

IT Service Management 6+ Years
ITIL
IT
Information technology
Hiring
Recruitment
Training
Support
Leadership Development
People Management
Global Collaboration
Transition and Transformation
Efficiency

Werdegang

Berufserfahrung von Alejandro Villegas

  • 2 Monate, Apr. 2016 - Mai 2016

    Command Center PMO

    ABB Schweiz AG

    Management and coordination of IT providers supporting a smooth transition of roles Tracking IT related issues for single-multiple European countries (Denmark, Norway, Sweden, Spain, France, Germany & Switzerland) Engaging the coordination for the deployment of long-term IT solutions meeting countries business needs Managing daily and weekly virtual meetings with the countries IT stake holders to provide solution development updates

  • 5 Jahre und 7 Monate, Jan. 2009 - Juli 2014

    IT Service Delivery Manager

    Hewlett-Packard

    Full accountability of global client portfolio IT Infrastructure Support Services (ITIL Incident, Problem, Change and Configuration) on Web-Hosting, Batch & Scheduling and Mainframe.

  • 1 Jahr und 1 Monat, Jan. 2008 - Jan. 2009

    IT Service Delivery Supervisor

    Hewlett-Packard

    Proper running of 24/7 local Support Teams (up to 25+) providing IT Infrastructure services for Global Clients (CIBC, PG, Novartis, Pfizer, etc.) Point of contact for escalations (client, operational, administrative, technical) Supervise SLA adherence, suggest improvements to leadership and reports to sen-ior management Execute Business Contingency Plans aiming for uninterrupted support

  • 1 Jahr, Feb. 2007 - Jan. 2008

    Network Technical Supporter (Cisco Technology)

    Hewlett-Packard

    Provide Networking Support to Global clients (CIBC, Novartis, HP) within Cisco Technolo-gies Technologies: LAN/WAN, health checks, alerts, diagnose and troubleshoot

  • 1 Jahr und 1 Monat, Jan. 2006 - Jan. 2007

    Server Hardware Remote Supporter

    Hewlett-Packard

    Remote Deep Technical Hardware Support for VIP ProLiant servers Onsite Lab failure simulation, remote diagnosis, labor and parts dispatch Technologies: RAIDs, SCSI, multi-CPU, hot-swap technologies, storage, backplanes, etc.

  • 5 Jahre und 10 Monate, Feb. 2000 - Nov. 2005

    Customer Support and Escalations

    Goto Entertainment

    Pre-sale market and Post-sale support Customer financial disputes, deposits and withdrawals

Ausbildung von Alejandro Villegas

  • 11 Monate, März 2016 - Jan. 2017

    Data Mining

    PROMiDAT

    Advanced skills in calibration, selection and deployment of exploratory and predictive data mining methods, R programing, time series, Microsoft Analysis Services, Data Warehouses, OLAP tools and special methods for gigantic data bases (Big Data).

  • 5 Monate, Nov. 2015 - März 2016

    Cisco Networking

    Online Cisco Course

    Cisco CCNA Certification

  • 2 Monate, Nov. 2015 - Dez. 2015

    German Intensive A2.2 Course

    ECAP Learning Institute, Basel, Switzerland

    German Intensive A2.2, ECAP Learning Institute, Basel, Switzerland

  • 3 Monate, Mai 2015 - Juli 2015

    German A1 Intensive Course

    K5 Kurszentrum, Basel Switzerland

    German A1 Intensive Course

  • 5 Jahre und 1 Monat, Jan. 2009 - Jan. 2014

    Management and Leadership

    Hewlett-Packard Internal Training

    Creating a Leadership Culture Leading a culture of innovation Leading People Through Change Management Excellence Managing low performance Managing within the Law New Managerial Excellence Time Management Actions of Leaders Effective Presentations Management tools and information

  • 5 Jahre, Jan. 2002 - Dez. 2006

    Information Technology

    Universidad Nacional de Costa Rica

    Software Development (C++, .net) Database (Oracle, SQL, MySQL) Business Administration ...

Sprachen

  • Englisch

    Muttersprache

  • Spanisch

    Muttersprache

  • Deutsch

    Grundlagen

Interessen

Deutsch Learner
Bass Guitar
Running
Diving

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