Alejandro Villegas
Bis 2014, IT Service Delivery Manager, Hewlett-Packard
Basel, Schweiz
Werdegang
Berufserfahrung von Alejandro Villegas
Management and coordination of IT providers supporting a smooth transition of roles Tracking IT related issues for single-multiple European countries (Denmark, Norway, Sweden, Spain, France, Germany & Switzerland) Engaging the coordination for the deployment of long-term IT solutions meeting countries business needs Managing daily and weekly virtual meetings with the countries IT stake holders to provide solution development updates
5 Jahre und 7 Monate, Jan. 2009 - Juli 2014
IT Service Delivery Manager
Hewlett-Packard
Full accountability of global client portfolio IT Infrastructure Support Services (ITIL Incident, Problem, Change and Configuration) on Web-Hosting, Batch & Scheduling and Mainframe.
1 Jahr und 1 Monat, Jan. 2008 - Jan. 2009
IT Service Delivery Supervisor
Hewlett-Packard
Proper running of 24/7 local Support Teams (up to 25+) providing IT Infrastructure services for Global Clients (CIBC, PG, Novartis, Pfizer, etc.) Point of contact for escalations (client, operational, administrative, technical) Supervise SLA adherence, suggest improvements to leadership and reports to sen-ior management Execute Business Contingency Plans aiming for uninterrupted support
1 Jahr, Feb. 2007 - Jan. 2008
Network Technical Supporter (Cisco Technology)
Hewlett-Packard
Provide Networking Support to Global clients (CIBC, Novartis, HP) within Cisco Technolo-gies Technologies: LAN/WAN, health checks, alerts, diagnose and troubleshoot
1 Jahr und 1 Monat, Jan. 2006 - Jan. 2007
Server Hardware Remote Supporter
Hewlett-Packard
Remote Deep Technical Hardware Support for VIP ProLiant servers Onsite Lab failure simulation, remote diagnosis, labor and parts dispatch Technologies: RAIDs, SCSI, multi-CPU, hot-swap technologies, storage, backplanes, etc.
5 Jahre und 10 Monate, Feb. 2000 - Nov. 2005
Customer Support and Escalations
Goto Entertainment
Pre-sale market and Post-sale support Customer financial disputes, deposits and withdrawals
Ausbildung von Alejandro Villegas
11 Monate, März 2016 - Jan. 2017
Data Mining
PROMiDAT
Advanced skills in calibration, selection and deployment of exploratory and predictive data mining methods, R programing, time series, Microsoft Analysis Services, Data Warehouses, OLAP tools and special methods for gigantic data bases (Big Data).
5 Monate, Nov. 2015 - März 2016
Cisco Networking
Online Cisco Course
Cisco CCNA Certification
2 Monate, Nov. 2015 - Dez. 2015
German Intensive A2.2 Course
ECAP Learning Institute, Basel, Switzerland
German Intensive A2.2, ECAP Learning Institute, Basel, Switzerland
3 Monate, Mai 2015 - Juli 2015
German A1 Intensive Course
K5 Kurszentrum, Basel Switzerland
German A1 Intensive Course
5 Jahre und 1 Monat, Jan. 2009 - Jan. 2014
Management and Leadership
Hewlett-Packard Internal Training
Creating a Leadership Culture Leading a culture of innovation Leading People Through Change Management Excellence Managing low performance Managing within the Law New Managerial Excellence Time Management Actions of Leaders Effective Presentations Management tools and information
5 Jahre, Jan. 2002 - Dez. 2006
Information Technology
Universidad Nacional de Costa Rica
Software Development (C++, .net) Database (Oracle, SQL, MySQL) Business Administration ...
Sprachen
Englisch
Muttersprache
Spanisch
Muttersprache
Deutsch
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