Mamadou Mbow
Angestellt, Senior Service Delivery Manager, Kyndryl
Bydgoszcz, Polen
Über mich
I love to dig into customer problems and solve them with modern technology. I create, scale and optimize business portfolios that matter. To accomplish this, I focus on delivering key outcomes, building amazing teams and quickly adapting to new learnings. I have enjoyed many IT Service Management processes positions throughout my career in problem management, Service Delivery Manager and technical support.
Werdegang
Berufserfahrung von Mamadou Mbow
Bis heute 2 Jahre und 6 Monate, seit Jan. 2022
Senior Service Delivery Manager
Kyndryl
Working with stakeholders, ensuring the team's processes and tasks are carried out efficiently with the client's expectations and needs Ensuring swift and effective communication between the client, functional manager(s), technical & supporting teams Coordinating service restoration for incidents affecting the production infrastructure environment Tracking & reporting performance metrics and working towards higher service availability Actively participating in Incident-Problem-Change management
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Russisch
Fließend
Polnisch
Grundlagen