Klaus Retkowitz

Digitale Transformationsprojekte von Cloud-basierten Lösungen.

Service Management according ITIL in cooperation with virtual teams in a matrix organization Transformation projects on digitalization Administration and maintenance of Service Level Agreements (SLAs/OLAs) KPIs (Key Performance Indicators) for continuous service improvement Chair of Change Advisory Board Global support responsibility on Atlas Copco´s e-commerce system. Acting regional IT Manager for Atlas Copco Business Services, IT in the USA Integration and carve-out projects of business units

Responsibility for Atlas Copco ´s shared IT services provider Customer Relation Management People Management and Development Compliance

Building a global Training Organisation focussing on support of Atlas Copco ´s global digitalisation projects.

Responsible for Atlas Copco´s internal service provider on administration services like IT, Finance and Human Resources (about 35 heads).. People Development, Customer Relation Management, Compliance

IT Support - Management of an international team of IT expertes responsible for service delivery on IT services in Germany, Netherlands, Belgium, Austria and Switzerland.

IT Support - Management of a team of IT Experts responsible for IT service delivery in Germany.

IT end user support, Support for electronic archiving system. Support for Customer Relation Management system.

Management of a team of IT experts for service delivery on server systems running on Unix operating systems and client systems (serial Terminals and PCs running on windows operating systems).

Service delivery on server systems running on Unix operating systems and client systems (serial Terminals and PCs running on windows operating systems).

Elektrische Energieverteilung