Alejnadro Augusto Carruyo Rodriguez

Activities: - Manage all technical integration projects that EMnify develop with different channel partners - Act as single point of contact with our channel partners and handle all their requirements - Creation of project charters and project plans for each integration - Act as a project manager to moderate, coordinate and complete all project plans

A Customer Success Manager is the CEO of the Account. He ensures our international customers from a variety of industries to get the best out of EMnify’s technology. Activities: - Identify and resolve technical and non-technical customer issues and uncover opportunities for new use cases and customer growth. - Ensure our customers’ technical enablement and full engagement by coordinating, organizing and managing cross-functionally their onboarding and IoT deployment activities.

Activities: Responsible for after-sales support, analysis and resolution of customer problems by remote maintenance from Berlin or at the customer site. Responsible for pre-sales support with configuration and installation of the system for customers and colleagues, demonstration of ng4T products to the customer, customer training and performing tests. Understand the customer needs for the application of the solution.

Conduct planning and engineering with the necessary configuration of the core elements for the development of each project, and coordinate their development with other areas involved. Besides optimizing processes in the nationwide network and support staff of O&M in the fail-over when the situation requires.