Aleksandra Gicić

• Organizing daily mail and planning routes for efficient delivery. • Conducting daily interactions with customers and clients in German. • Following operational procedures to ensure timely and accurate delivery. • Focusing on full delivery operations and client service within the Büttelborn and Groß-Gerau regions.

•Provided technical support to Italian-speaking users via inbound/outbound calls, email, and chat. •Worked with Salesforce to manage cases and resolve user issues. •Processed user data and handled back-office operations using Microsoft Excel, Microsoft Outlook and Microsoft OneDrive. •Delivered administrative support and used Confluence for documentation and knowledge management.