Alena Ramcke-Zambere

Validated business assumptions and supported product and business strategy development through user research, stakeholder management, and evaluation of potential partnerships, validated new service offerings, event formats, and customer engagement concepts. Optimised operational workflows, facilitated data-informed decision-making. Contributed to significant improvements in customer engagement, customer retention, and daily revenue.

Developed and validated an MVP, prioritised product scope and business-critical use cases. Identified differing requirements and decision-making criteria among operational users and purchasing stakeholders, adapting product and communication strategies accordingly. Established transparent collaboration processes across software development, video production, and executive stakeholders. Conducted user research, stakeholder analysis, and partnership evaluations to support product strategy decisions.

- Overall organizational team support; - conduction of events & workshops; - impediment management on team and organization level; - embedding Scrum values and practices in the team; - co-driving the infrastructural merge of several departments in tools, processes, guidelines etc.

- Overall agile team support such as coaching, conducting events, searching for new tools and practices, working with impediments on team and Release Train level; - supporting the team in understanding, acceptance and implementation of SAFe and Scrum values and practices; - cooperation with PO&Product Management&RTE in terms of backlog&risk management, dependencies transparency and in fostering DevOps culture; - people management&development

- Requirement analysis, system analysis and creation of IT designs&data models; - continuous collaboration with Dev Team, Solution Designers and Architects to ensure the quality of the product; - close cooperation with a Product Owner; - acting as Product Owner: requirements elicitation, Product Backlog maintenance&refinement

Customization of Orbeon forms for the future clinical documents within the development stage (Orbeon, XML, X-Path); creation and customization of Jasper Server reports for document printing (XML, Groovy), bugfixing; creation of "How-To" articles and technical documentation for the project relevant services and tools in German and English; networking with interested parties incl. Product Owner concerning ongoing activities and tasks.

-Coordination of vacation planning process and employees’ working hours; -reporting on key project processes; -tracking and reporting on configuration and change management issues; -attending meetings/calls, compiling and sending out minutes and AILs; -onboarding process organization for the newcomers; -EPM, Subversion documentation maintenance and storage.

-helpdesk service operational management; -deputizing of the project manager and conflict management; -receipt of inbound requests and incidents, ticketing tools: CISM, HP Service Manager, SI-TT, Polarion; -translation of customer requests (German<->English); -implementation of basic documented break-fix tasks; -user management; -export of reporting data from the ticketing tools, reports compilation (Excel, PDF); -organization and planning for the new service projects.

-incidents management; -collaboration with any other support or dependency groups; -monitoring of customer´s productive systems; -export of reporting data from the ticketing tools, reports compilation (Excel); -onboarding process organization for the newcomers.

-SAP LRP transactions performance, posting of return deliveries, inventory postings execution; parameter configuration; -financial reports and forecasts, key supply indicators (SAP); -support renderingwith regard to SAP methodological procedures and functionality; -return deliveries, inventory transfers and processes; -cross-functional Director´s support; -organization of meetings and various social events; -document management on hypermarket´s core activities.

-сustomer database recording and maintenance; -financial reporting (1С enterprise management system); -accepting incoming calls and correspondence; -organization of events; -static data maintenance (real estate transactions, advertisement); -onboarding process organization for the newcomers; -HR.

Simulator for learning data-driven product management: -working with real data and analytics tools; -making product decisions; -learning problem diagnosis&solutions by using data, experimentation, and qualitative research.