Alessandra Adami

• Provided guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department • Maintained knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

 Received guests on arrival, at the welcome point, in a friendly and professional way  Entered complete details into the computer system (LARA) for the check-in, scanned and linked the passports  Done guests rooming  Preparation and distribution of the newspapers in the rooms  Preparation of the amenities program and its distribution  Booked taxi, boats, restaurants and Spa  Efficiently dealt with check-in and check-outs in a seamless manner  Dealt with complaints or problem

 Received guests on arrival with a friendly manner  Entered complete details into the computer  Efficiently deal with check-out of guests  Made advanced reservations, took bookings and fulfilled particular requirements  Operated the switchboard, messages and enquiries in an disciplined manner  Posted all transactions to make sure that all bills are kept up-to-date  Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift

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