Alessandra Molderings-Enriconi

Basic

Angestellt, Senior Experience and Service designer, denkwerk GmbH

Köln, Germany

Skills

Service Design
Design Thinking
User-Centered-Design
User Research
Customer experience mapping
Customer Experience Design
Collaboration Management
User experience
Konzeption von Workshops
Workshop-Moderation
strategie & konzept
Ideation (idea generation)
Marktforschung
Customer journey
Persona
Service Blueprint
Agile Methoden
Scrum Prozess

Timeline

Professional experience for Alessandra Molderings-Enriconi

  • Current 4 years and 5 months, since Sep 2017

    Senior Experience and Service designer

    denkwerk GmbH
  • Current 5 years, since Feb 2017

    Service Designer

    Self-Employee

  • 4 months, Oct 2016 - Jan 2017

    Strategy and Innovation Intern

    Gemic Oy

    Support on the analysis and visualization of qualitative and quantitative user research data, with focus on future and strategy planning. Assistance in the development of field research and workshop materials, as well as in the creation of client presentations. Main clients: P&G, Iitala and Fiskars.

  • 2 years, Oct 2013 - Sep 2015

    Intern

    Deutsche Telekom AG

    Support in the development of the Telekom mail apps (IOS and Android) and the website, creation of prototypes for user tests and of internal strategic research.

  • 3 months, Jan 2015 - Mar 2015

    Event manager

    Cologne Service Design Jam 2015

    Planning and execution of the three-day event, including the development of presentations about the service design process and supporting materials for the workshop. Total participants: 20 people.

  • 10 months, Nov 2012 - Aug 2013

    Designer

    IDEA – INTERDISCIPLINARY EDUCATION AGENDA | Tel-Aviv, Israel

    Development of workshops about innovation and strategic design for universities in Israel as part of an EU Project, in collaboration with universities from Germany, England, Italy, Israel, Spain and Sweden.

  • 2 months, Sep 2012 - Oct 2012

    Designer

    SERVICE DESIGN NETWORK | Cologne, Germany

    Support for the organization of the Service Design Global Conference in Paris.

  • 7 months, Feb 2012 - Aug 2012

    Designer

    Solbravo

    Designer for solar power products and supporting materials (website, reports, instructions,etc)

  • 1 year and 3 months, Jun 2011 - Aug 2012

    Design consultant

    ÍMPARE | Curitiba, Brazil

    Development of consultancy, research and courses on design thinking and strategic design for small co-working groups and companies.

  • 2 years, Jan 2010 - Dec 2011

    Designer

    DESIGN AND SUSTAINABILITY RESEARCH CENTER

    Part of the project team responsible for the development of sustainable products and services for Brazilian low-income families. Main clients: Whirlpool, MASISA and Tigre.

  • 7 months, Feb 2009 - Aug 2009

    Intern

    DESIGN AND INNOVATION FOR SUSTAINABILITY (DIS) | Milan, Italy

    Development of projects and workshops in collaboration with Politecnico di Milano and KONE.

Educational background for Alessandra Molderings-Enriconi

  • 3 years and 9 months, Oct 2012 - Jun 2016

    Integrated Design

    Köln International School of Design

    Service Design and Collaboration

  • 1 year and 4 months, Mar 2011 - Jun 2012

    Innovation and Creativity Management

    Pontifícia Universidade Católica do Paraná

    Open innovation and design for collaboration

  • 1 year, Feb 2009 - Jan 2010

    Industrial design

    Politecnico di Milano

    Design for sustainability, Product-Service Systems, Service Design

  • 5 years and 11 months, Feb 2005 - Dec 2010

    Production Design

    Universidade Federal do Paraná

    User-centered design, user research, design for sustainability and exhibition design

Languages

  • German

    Fluent

  • English

    Fluent

  • Italian

    Intermediate

  • Portuguese

    First language

Wants

Service Design stellen
Design Research
User Research
Konzeption von Workshops
Organisation von Workshops
Workshop-Moderation
events
Customer Experience Design

Interests

Photography
History
Museum
Cultural studies
Ethnography

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