Ing. Alessandro De Sanctis
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alessandro De Sanctis
- Bis heute 2 Jahre, seit Aug. 2023
Senior Investigation Manager
INNIO Jenbacher
Providing technical expertise for complex investigations on machinery failures: components inspection, maintenance history assessment, analysis of operational parameters, report writing.
- 3 Jahre und 4 Monate, Apr. 2020 - Juli 2023
Technical Support Manager
INNIO Jenbacher
• Managing the Technical Support Team for Southern Europe, which is the first point of contact for technical inquiries from customers and field service technicians. • Responsible for resolutions of technical issues related to the machines installed in Italy, Spain, Portugal: 3000+ machines, 7000+ inquiries/year • Technical referent for severe failures and complex investigations • Responsible for KPIs of Technical Support, e.g. customer satisfaction, response time, issues resolution cycle time
- 9 Monate, Juli 2019 - März 2020
Senior QC Engineer
INNIO Jenbacher
• Auditing suppliers and internal production • Leading quality improvement projects • Supporting supply chain and internal production with FPQ and measurement plan definition • Identifying emerging quality issues
- 1 Jahr und 6 Monate, Juni 2017 - Nov. 2018
Team Leader, Product Improvement
GE Jenbacher
Managing a 2M€ yearly budget and team of up to 14 engineers and technicians aimed at investigating and solving reliability issues of field engines under CSA contract (fixed-rate service price).
- 2 Jahre und 3 Monate, März 2015 - Mai 2017
Lead Mechanical Engineer
GE Jenbacher
• New Product/Technologies Introduction • Suppliers auditing and validation • RCA for field failures • Customer technical support • Project management and team leading
- 9 Jahre, März 2006 - Feb. 2015
Senior Turbocharging Systems Expert
Wärtsilä Italia Spa
• Research & Development • Design, testing, failure analysis and troubleshooting of turbocharging systems for reciprocating engines. • Technical referent for suppliers • Technical training and mentoring • Project management and team leading
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
Spanisch
Gut
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