Alex Owolabi

IT Support Engineer with 8+ years of experience in providing comprehensive technical support to Users. Supporting multi-platform software, networks, print server, Enterprise encryption solutions, Microsoft Office 365, Cisco VPN, network printers, Active Directory, SCCM, and medical software. Managing Hardware and software installation, troubleshooting, and providing solutions to technical hardware/software issues. Installing and supporting Microsoft operating systems. Support Hybrid Azure AD joined issues.

• Responsible for Hardware installation, support, and troubleshooting • Managed Assets in the Snipe-IT management tool • Delivered on Hardware refresh and Windows operating system migration. • Provided support for mobile devices (iOS and Androids) • Supported Microsoft Office 365 products, outlook email-related issues. • Provided support for network printers, videoconference systems, and pulse-secure VPN. • User accounts and Assets management in Active Directory, ticket system

• Managed Hardware replacement and installations • Provided technical support for Network printers and all printing-related issues. • Managed User accounts and Assets in the Active directory • Provided technical support and troubleshooting of hardware and software-related issues. • Provided technical support for Microsoft Office products.

• Managed Hardware / Software installation and troubleshooting, Imaging of Windows 10 Operating systems • Deployed software via the SCCM injector tool. • Managed User accounts and assets in the Active Directory and service now ticket system • Installed and supported company-approved software • Provided support for Microsoft Office 365 products. • Provided support for corporate mobile devices.