Alexander Darien Pineda Martinez

IT Project & User Support – Core Competencies System & User Support → Provided comprehensive support for over 200 meeting rooms and distributed teams; ensured system availability and smooth collaboration. Device Configuration & Rollout → Set up and deployed 50+ devices per month using Autopilot and SAW; standardized delivery of ready-to-use devices. SLA & ITIL Compliance → Met defined SLA targets; applied ITIL standards in incident and service management to improve quality.

With this background, I am prepared to design, implement, and maintain software systems; analyze and optimize algorithms for efficiency and scalability; contribute to IT infrastructure and network administration; and support software development projects in agile, structured team environments. I am ready to pursue roles in software engineering, IT consulting, system analysis, or data management.