Alexander Hartmann Volkov

Abschluss: Master in HR Management, Internationale Hochschule Bad Honnef - Bonn (IUBH), Campus Berlin

Bad Homburg, Germany


Customer Service
Computer Skills
English Language
Spanish Language
Russian Language
German language


Professional experience for Alexander Hartmann Volkov

  • Current 6 years, since Jan 2018

    Crew Leader - HR Manager - Front office Manager - Duty Manager

    Moxy Frankfurt Eschborn

    • Supervision of crew members, maintenance and housekeeping teams. • Recruitment, interviews and candidate selection. • Overtime and vacations management. • Prepare the team's work plans. • Training and coaching. • Team management and motivation for a healthy work atmosphere. • Control of all brands and local standards. • Tracking open accounts and claims. • Complaint management • Internal auditing

  • 1 year and 4 months, Sep 2016 - Dec 2017

    Working Student

    Hilton Hotel Berlin

    Bell service staff Activities: Guest care, Luggage care, Concierge support activities. Opportunity to practice German.

  • 4 months, Aug 2014 - Nov 2014

    Waiter with training responsibilities

    Brigga11 Geir Skeie (Winner of the Bocuse d'Or 2009 at the "Culinary World Cup")

    related waiter activities, staff training responsibilities.

  • 7 months, Aug 2012 - Feb 2013

    Bilingual receptionis/ Main Cashier

    Hotel Altamira Suites Caracas Venezuela

    Bilingual Receptionist. Activities: Check-in, Check-out, Guest care. Main Cashier. Activities: Night Audit, Accounting, Guest care, register Balancing, receivables Management.

  • 5 months, Apr 2012 - Aug 2012


    Hotel Altamira Suites Caracas, Venezuela

    Long Internship (5 months) including the preparation of the final Project for the degree. Areas covered: Reception, cashier, reservations and night auditing. Project: Project: “Proposal of operational improvements in the Hotel Altamira Suites. Project: “Proposal of operational improvements in the Hotel Altamira Suites“.

  • 4 months, Apr 2010 - Jul 2010


    Hotel & Suites Eurobuilding Caracas, Venezuela

    Intermediate internship (3 months). Areas covered: Food & Beverage, Banquets & conventions and Group coordinator in the sales areas. Assigned for a period of 2 weeks to the position of Group Coordinator in the Sales Department, due to the resignation of the position responsible. By the dynamics of the hotel, was required the attention of groups of about 350 pax. per day.

Educational background for Alexander Hartmann Volkov

  • 2 years and 1 month, Oct 2015 - Oct 2017

    Master in international HR management

    Internationale Hochschule Bad Honnef - Bonn (IUBH), Campus Berlin

    Thesis: “Reversing Brain Drain, an empirical analysis of potential factors that would lead Venezuelans to return to their country.” GPA: 2.3

  • 6 years and 8 months, Sep 2006 - Apr 2013

    Hospitality Management

    Universidad Simón Bolívar (USB)

    5 years career. Grade: 4.0356 (max. 5)


  • Spanish

    First language

  • English


  • German


  • Russian



Swimming (sport)
Latin dance

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