Alexander Hartmann Volkov

• Supervision of crew members, maintenance and housekeeping teams. • Recruitment, interviews and candidate selection. • Overtime and vacations management. • Prepare the team's work plans. • Training and coaching. • Team management and motivation for a healthy work atmosphere. • Control of all brands and local standards. • Tracking open accounts and claims. • Complaint management • Internal auditing

Bell service staff Activities: Guest care, Luggage care, Concierge support activities. Opportunity to practice German.

related waiter activities, staff training responsibilities.

Bilingual Receptionist. Activities: Check-in, Check-out, Guest care. Main Cashier. Activities: Night Audit, Accounting, Guest care, register Balancing, receivables Management.

Long Internship (5 months) including the preparation of the final Project for the degree. Areas covered: Reception, cashier, reservations and night auditing. Project: Project: “Proposal of operational improvements in the Hotel Altamira Suites. Project: “Proposal of operational improvements in the Hotel Altamira Suites“.

Intermediate internship (3 months). Areas covered: Food & Beverage, Banquets & conventions and Group coordinator in the sales areas. Assigned for a period of 2 weeks to the position of Group Coordinator in the Sales Department, due to the resignation of the position responsible. By the dynamics of the hotel, was required the attention of groups of about 350 pax. per day.

Thesis: “Reversing Brain Drain, an empirical analysis of potential factors that would lead Venezuelans to return to their country.” GPA: 2.3

5 years career. Grade: 4.0356 (max. 5)