Alexander Swanborough

Front line customer service, working to deliver maximum quality support. Processing of payments, handling complex customer queries which can be account specific or game specific or related to other areas. Quick and efficient service and finding solutions in a timely manner. In constant communication with closely linked departments. Ensuring consistency with the level of support and working to prevent SLA breaches. Phone, email and livechat modes of communication and social media also.

Handling player queries over the phone and email. Processing and dealing with sensitive information, initiating payouts for players. Upholding excellent communication with peers, monitoring and relaying feedback to other departments for the purpose of improvement. Ensuring maximum attention to detail and looking out for signs in identifying potential problem users. Working as part of a team collectively to deliver excellence in customer service.