Alexander Wahl

Ensure proposed IT solutions are in line with agreed technology and application road maps. Accountable for the delivery of the complex set of projects, service enhancements and the ongoing management of IT products. Develop and implement operational plans for the in line with budgets and overall IT strategy.

Leading global teams of Product Specialists, Information System Architects, Subject Matter Experts and Solution Providers to ensure excellent IS services provided to the business organizations. Working closely together with Business Stakeholders, Service Delivery Managers, Internal & External Partners and Suppliers to monitor and improve IS Services and to ensure SLAs are met. Develop, monitor and maintain long term roadmaps for the Products responsible, aligned with R&D IS strategy.

Project Leader, Business Analyst IT project lead for global QA Auditing Systems. Build up and implementation of a global Competence Center for QA web based applications. Consulting of the global, cross-divisional QA departments. Business Analyst Global consulting and support of the business departments. Service Management and Single Point of Contact between business units and service providers. IT project lead of global IT project in the area of lab automation.

IT overall responsibility for local manufacturing site. Responsible for organization and maintenance of IT operations. Organization and coaching of external consultant und IT service providers.

Manager Customer Service Responsibility for build-up, organization and maintenance of the customer consulting / support in the area of lab robotics and lab automation.

Consulting / Support Analytical Instruments Organization and planning of customer services. Responsible for customer training courses and Onsite Consulting / Support.