Ing. Alexander Wiesner

As Service Operation Excellence Manager, I was responsible to drive Service Operation Management within DACH. Ensuring Safety, Improving Processes, Customer satisfaction, sales, productivity, employee engagement were part of my daily business activities. Balancing all the activities in collaboration with the field line managers to ensure business growth on all levels of the maintenance organization reflecting the available resources. 10 direct reports (Productivity and Process experts)

As Service Operation manager (Line function) I do have a P&L responsibility (span of control: 10 direct reports and responsibility for about 85 employees) and to main focus areas: Field Operations &Sales. As Productivity manager (matrix function) I do have few responsibilities which are complementary to the Service Operational role manager role. Focus Areas are: KPI follow up and define actions to reach the business target; Processes & tools; Project and benefit realization; Performance and coaching

I was globally responsible for productivity programs. This had to be implemented and followed up in all our Business units. I had my home base in Vienna (Home Office) and was traveling globally roughly 30 to 45 % of my time.

Responsibility as Business Support manager - Project Manager for several local projects (SAP, Field terminal, Projects on Invoicing efficiency, ..) Responsibility as Field Support Manager - Defining the training Budget for Austria - Evaluating the training needs - Record performed trainings - Setup a troubleshooting organization - Fault finding In special cases - Communicating with Area and Global Troubleshooting specialist - Creating a global network

I did several Elevator installations the first few years. After gaining experience in NEW installation business, I changed to Modernization business. Compared to new lifts, modernizations are more demanding, as it does require an "everything is possible" attitude. That brought a lot of background to switch to the service department, where I first was responsible for my own route. After a short period I did less maintenance and I became one of the troubleshooters of the city.