Alexey Kharlamov

- Conducting analysis of Business Processes and Requirements to identify areas for improvements; - Implementing business process automation solutions for Sales and Customer Support Teams based on Salesforce; - Facilitating cross-functional communication and collaboration to achieve business goals; - User support for the functioning of software that automates critical business processes; - Taking care of continual improvements and for corrective and preventive actions.

- Business processes analysis and implementation solutions allows to increase operational and commercial efficiency; - Leading the Continuous Business Processes improvements; - Collaborating with Stakeholders to define Project objectives, Scope and Success criterias; - Sales and Service processes execution support; - Active participating in the development and implementation of Corporate Toolbox; - SalesForce Users support: managing users, mass data update, reports and dashboards preparation.

- Coordination of the full cycle of service works with Service Level Agreements; - Managing of the team (trainings, goals setting, execution control, KPIs result analysis); - Active participation in process optimization of Spare Parts Stock and FSE Travel requests; - Development and implementation of Service Coordination processes and procedures.

- Organize Field Service Engineers (FSE) visits on Customer site for Execution full scope of Service works (Maintenance / Repairs / Installation); - Support Customers and Service Partners with high level interface and close working relations, providing consultancy and advice at making requests in accordance with company procedures; - Approve all FSE expenses and Time Sheets, timely FSE report completion, maintaining documentation process in ERP and CRM systems within company guidelines.

Graduation diploma is recognized in Germany