Bilge Akengin

• Supervision of projects to streamline processes, optimize productivity and improve service quality for customers in the area of responsibility. Customer satisfaction %23 increased . • Analysis of shifts in accordance with company guidelines and implementation of measures to improve operational excellence. Operational costs reduced by %15. • External stakeholder management and engagement with local entities. • Procurement of goods, analysis and management of various inventory levels.

• Managed full P&L responsibility for B2B SaaS and Service offerings ,resulting in a %63 year over year revenue growth. • Managed the GS Yuasa Customer Solutions SaaS Sales & Services Teams (19 members) ,achieving a %16 reduction in operational costs. • Maximized customer value and utilization for GS Yuasa parts and services, implemented strategies that increased customer satisfaction KPI’s by %26 for 794 accounts. • Establish and manage a robust dealer network to meet and grow channel performance metrics.

• Lead a 36 member team to deliver a %42 average annual revenue increase by managing sales for diverse portfolio including data center SaaS, assessments, spare parts, batteries and B2B maintenance contracts. • Managed reporting of forecasts, profitability and sales analysis for 685 customers , reported results directly to Country VP. • Developed and executed competitive pricing strategies for the aggressive IT service market, achieving a top 3 market position within 5 years of launch.