Alexey Tolmachev

* Devising and documenting holistic product architecture and business logic * Established documentation standards including a documentation-first approach * Mapped customer insights to structured business and system requirements * Adopted a requirements structure framework * Created rock solid incident management processes * From zero to one, architected and documented end-to-end product architecture and business logic * Established cohesive incident response standards

* Coordinated a team of 20 internal and external IT specialists across multiple concurrent initiatives * Managed projects with budgets exceeding €1M while ensuring alignment with strategic objectives * Led full lifecycle project delivery from requirements gathering to business handover * Delivered comprehensive executive-level reporting to top management that included risk escalation and mitigation planning, which reduced potential project risks by 40% through proactive measures.

* Spearheaded the enterprise-wide implementation of Siebel CRM Loyalty * Managed over 150 change requests throughout the project lifecycle * Executed a phased rollout of the system with a controlled go-live strategy * Delivered comprehensive training programs to over 900 employees * Designed an enterprise-wide digital training platform following competitive vendor tender processes; coordinated cross-functional teams to ensure successful rollout and high user engagement rates.

* Spearheaded the enterprise-wide implementation of Siebel CRM Loyalty * Managed over 150 change requests throughout the project lifecycle ensuring seamless integration of new functionalities and minimizing disruption to existing operations. * Executed a phased rollout strategy with controlled go-live sessions * Delivered tailored training programs to more than 900 employees * Designed and implemented an enterprise-wide digital training platform

* Designed and maintained comprehensive technical specifications f * Collaborated with a distributed call center * Developed and enhanced over 30 APIs * Maintained detailed architectural documentation * Supported the entire SDLC by conducting requirements analysis, API design, integration testing, load testing, UAT, and production rollout to ensure all components met high-load performance benchmarks.

* Led a cross-functional team of 5–7 analysts and QA engineers * Analyzed and documented over 200 legacy processes * Coordinated a parallel run of old and new systems * Improved requirement clarity by implementing structured documentation * Increased delivery throughput by 15–20% through strategic resource allocation * Prepared structured executive reporting * Facilitated the implementation of more than 100 business change requests