Aline Vione

- Market and competitor analysis - Key-word research and clustering - Writing content briefing guidelines - Hiring, on-boarding and coordinating new freelance writers - Ordering, reviewing and evaluating written content for Brazilian market - Adapt content to local audience, track performance and modify as advised by Head of Content.

- Market and competitor analysis - Key-word research and clustering - Writing content briefing guidelines - Hiring, on-boarding and coordinating new freelance writers - Ordering, reviewing and evaluating written content for Brazilian market - Adapt content to local audience, track performance and modify as advised by Head of Content

- Developed and maintained policies and procedures around global account acquisition and key account management. - Project managed Southeast Asian and MENA online shop localization and payment optimisation. - Managed performance on existing accounts, including associated forecasting and reporting. - Retained, managed, supported, and serviced account-related needs of an assigned set of customers. - Negotiated rates and contracts with prospect new payment partners.

- Authorised financial transactions requested by online customers. - Scrutinised registrations, deposits, withdrawals and customer activity. - Called upon strong influencing and negotiation skills to dispute payment investigations. - Supported Fraud department in KYC and AML process implementation. - Key conduit for incoming payment-related issues. - Reconciled transactions and investigated discrepancies. - Played an integral role in new staff induction, mentoring and supervision.

- Managed 20+ underwriting accounts monthly, alongside daily insurance premium payments, cashbook / bank account reconciliation and bank deposits. - Screened, resolved and redirected incoming inquiries in alignment with strict service expectations – negotiated client premium payments. - Reconciled and settled commission and insurance premiums. - Oversaw client ledger control and payment of creditor invoices using TAS Book.

- Planned and coordinated logistics and materials for board, committee and staff events. - Ordered and distributed office supplies while adhering to a fixed office budget. - Coordinated travel arrangements, including booking airfare, hotel and transportation. - Answered and managed incoming and outgoing calls while recording accurate messages. - Opened and properly distributed incoming mail. - Greeted numerous visitors, including VIPs, vendors and interview candidates.

- Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm. - Forged, maintained and nurtured key internal / external relationships, conducive to both business development and service excellence. - Drove sales via contributions to visual merchandising and product promotion. - Tactfully and diplomatically resolved concerns and complaints.

- Planned, prepared and delivered lessons to students of varying competency levels – harnessed a mix of teaching tools and techniques. - Prepared examinations and acted as an external examiner. - Maintained student records to effectively monitor and advise on progress. - Designed course syllabus aligned with Brazilian educational standards and school targets. - Liaised with parents / social services regarding learning, development and social problems.