Navigation überspringen

Alper Al

Angestellt, Spare Parts Manager, Xiaomi Türkiye

Fähigkeiten und Kenntnisse

Business Development
Reporting
Analysis
Data Analysis
Management
Forecasting
Support
Technology
Analytics
Software Development
Partner Management
English Language
MS Office
Customer Relationship Management
KPI
Reports
Business Planning
Microsoft Excel
Process Optimization
Controlling
SAP
Compliance
SQL
German
Risk management
International Business Development
Agile Development
Anti Fraud Management
KPI Dashboards
Kpi
After Sales Management
Performance Reporting
Management Reporting
Risk Analysis
Telecommunications
Leadership
International experience
Analytical skills
Strategic mindset
Commitment

Werdegang

Berufserfahrung von Alper Al

  • Bis heute 8 Monate, seit Okt. 2024

    Spare Parts Manager

    Xiaomi Türkiye

    Demand Forecasting and Planning •Developed accurate demand forecasts and strategic plans to ensure consistent availability balancing stock levels. KPI Management •Led and monitored KPIs, aligning with organizational goals. •Implemented KPI tracking and reporting systems, increased efficiency, and improved overall team performance. Inventory Management •Managed end-to-end inventory processes for spare parts, optimizing stock levels to meet demand while minimizing carrying costs.

  • 1 Jahr und 1 Monat, Juli 2022 - Juli 2023

    KPI Manager

    Samsung Electronics Turkey

    •Monitoring KPIs •Tracking open service orders daily •Defining monitoring points and methods •Following abnormal cases and speeding up the solution •Coordinating CS teams to take actions to improve poor KPIs •Managing internal award system processes •Making regular and ad hoc root cause analyses •Providing daily/weekly/monthly reports •Making regular exchange analyses in order to reduce the impacts of risks caused by spare part •Providing CRM tools support & guidance to Service Centers

  • 1 Jahr und 11 Monate, Sep. 2020 - Juli 2022

    Expert Business Analyst

    BSH Home Appliances Group

    •SDLC: Analysis, prioritization, documentation and implementation for an efficient project management •Management: Led a team of 3, assigned tasks, managed time and coordination. •Process Analysis and Coordination to develop CRM system modules •Project Planning and Risk Evaluation in terms of budget, resources, time, and benefits •Key Module Mng. Bonus System, Audit Portal, Financial and Executive Reporting. •System Integration Tests •Reporting and Data Provision •Problem Solving

  • 1 Jahr und 6 Monate, Mai 2019 - Okt. 2020

    Fraud Analyst

    BSH Home Appliances Group

    •Risk Identification and Prevention of potential fraud cases for the REM region. •Risk Management Strategy Development to mitigate potential fraud cases. •Defining Controlling Points and Monitoring to enhance security measures. •Cost Saving and Operational Excellence via regular analyses and reporting

  • 2 Jahre und 9 Monate, Sep. 2016 - Mai 2019

    Technical Analysis and Verification

    BSH Home Appliances Group

    •Verification System: 100 Authorized Service Centers with 1M orders yearly, and achieving a 12% correction ratio •Detection and Prevention of fraud cases, mischarged fees, and improper repairs. •Analysis and Reporting to maximize operational efficiency and improve product and part quality •Data Accuracy by implementing controlling rules, diagnosing errors, and correcting. •Cost-Saving Approach via auto-controlling rules with an optimizing perspective

  • 2 Jahre und 4 Monate, Juni 2014 - Sep. 2016

    Business Development and Field Operations

    BSH Home Appliances Group

    •Operational and Technical Support to field staff, ensuring a smooth operation. •Documentation, in terms of educational, technical, and operational matters. •Regular Reporting and Follow-Up to ensure continuous business improvement. •IT Support on system test cases for business developments and updates.

Sprachen

  • Türkisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z