Alper Al

Demand Planning: Developed data-driven forecasts and supply plans to ensure spare parts availability while balancing stock levels; improved accuracy using historical data and market trends. Return Mng: Ensured timely, compliant returns to main warehouse; analyzed controlled return devices for smooth exchange operations. KPI Management: Led KPI monitoring and reporting, enabling proactive issue resolution and efficiency gains. Inventory Management: Managed end-to-end inventory, optimizing stock levels.

•Monitoring KPIs •Tracking open service orders daily •Defining monitoring points and methods •Following abnormal cases and speeding up the solution •Coordinating CS teams to take actions to improve poor KPIs •Managing internal award system processes •Making regular and ad hoc root cause analyses •Providing daily/weekly/monthly reports •Making regular exchange analyses in order to reduce the impacts of risks caused by spare part •Providing CRM tools support & guidance to Service Centers

•SDLC: Analysis, prioritization, documentation and implementation for an efficient project management •Management: Led a team of 3, assigned tasks, managed time and coordination. •Process Analysis and Coordination to develop CRM system modules •Project Planning and Risk Evaluation in terms of budget, resources, time, and benefits •Key Module Mng. Bonus System, Audit Portal, Financial and Executive Reporting. •System Integration Tests •Reporting and Data Provision •Problem Solving

•Risk Identification and Prevention of potential fraud cases for the REM region. •Risk Management Strategy Development to mitigate potential fraud cases. •Defining Controlling Points and Monitoring to enhance security measures. •Cost Saving and Operational Excellence via regular analyses and reporting

•Verification System: 100 Authorized Service Centers with 1M orders yearly, and achieving a 12% correction ratio •Detection and Prevention of fraud cases, mischarged fees, and improper repairs. •Analysis and Reporting to maximize operational efficiency and improve product and part quality •Data Accuracy by implementing controlling rules, diagnosing errors, and correcting. •Cost-Saving Approach via auto-controlling rules with an optimizing perspective

•Operational and Technical Support to field staff, ensuring a smooth operation. •Documentation, in terms of educational, technical, and operational matters. •Regular Reporting and Follow-Up to ensure continuous business improvement. •IT Support on system test cases for business developments and updates.