Hazel Kanbak

• Data extraction and validation • Sales & Marketing reporting • Incentive & Quota calculation • Tracking Sales vs Target

• Analysis of business requirements • Data modeling • Data staging, process chain design • SAP Frontend Tools support

• Online Sales • CRM & Customer Experience Management • Process Mapping • Analysis and Reporting • Project Management • Incentive Calculations • Master Data Management • Data Stewardship

• Analyzing, clarifying, evaluating and prioritizing the business needs of customers who works for Arçelik all around the world. Translating these needs into software requirements • Gathering requirements by conducting interviews, work flow analysis, process analysis, and observation sessions • Creating and executing test cases • Reporting of the test results and discussing the status of bugs and change requests with the development team

• Having the opportunity to attend "Market and System Analysis"? and "SAP Implementation"? meetings of Arcelik's soon to be launced Thailand Production Plant with local management team. I was responsible for preperation of the meeting minutes and other documentation. • Testing new "Vendor Master Data Management System"? which will be integrated to SAP, reporting bugs and key points that can improve user experience. I wrote the user's manual of this system.