Alyona Andreeva

•Writing documentation on legacy web application •Business requirements analysis •Cooperating with BA’s and Product Owner on completing consistent requirements (Introducing enhancements, static testing of User Stories) •Designing and executing test cases (Manual testing: smoke, integration, functional, GUI, regression, performance, production environment testing) •Submitting and tracking the defects •Android Mobile Application Testing •Conducting trainings for new QA’s •Demo activities

In Odessa (Ukraine) (ConceptDraw Office project: office software suite of business productivity tools) • Providing efficient pre-sales and post-sales Customer support for Concept Draw professional solutions over the phone and by email • Providing Customer technical support through helpdesk and over the phone • Conducting Customer satisfaction surveys and gaining vast feedback from Customers • Manual testing of ConceptDraw products at basic level • Cooperating with QA team on reported bugs

In Odessa (Ukraine) (1 year outsourcing project of British company NetworkD) • Communicating with UK companies-potential Customers and obtaining required company data • Analyzing received information and creating Customer database