Pratham Karaya

• Strategic Campaign Management: Orchestrated a high-impact International Trip Campaign for the Sales Team in Q4 FY’24, driving disbursements exceeding 300 Cr INR (Highest ever) through strategic planning and cross-functional coordination. Analysed Branch performance of the past 6 months and identified 30 bottom branches, implemented the “Super 30” Contest, increasing revenue from the same branches from 2 Cr to 6 Cr INR within 2 months. • Business Metrics Reporting: Developed Daily reports & Dashboard track

•Resolved customer complaints related to the sales and service of Royal Enfield motorcycles, ensuring high levels of customer satisfaction. • Managed a high volume of over 35+ Calls daily, effectively addressing customer concerns, providing tailored solutions, and pitching Royal Enfield products. • Communicated booking status updated clearly and concisely, ensuring customer were well-informed throughout the process. • Demonstrated strong communication skills by actively listening to customers, understanding