Amal MOUJID

portfolio in order to improve revenue performance from the sector Collate and analyze sales figures, prepare proposals for marketing campaigns Prepare reports and recommendations in terms of sales and market strategies. Research and build relationships with new clients, developing a rapport and providing support that will continually improve the relationship. Work with the marketing team to define the go-to-market strategy and target potential customers and partners

Developing Customer Relationship Customer support in the use of the product: the adviser, best meet his needs and expectations Develop a communication and promotion strategy in collaboration with sales and product manager Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectivesAnimations Organization and participation in exhibitions and congress

 Control the respect of the quality rules put in place by the hotel  Plan a schedule of controls  Define the procedures for monitoring the various services, and hotels in case of mission  Coordinate the intervention of external control bodies  Check the update of the data bases  Management of the human resources of the organization (recruitment, evaluation, training...)  Charge of monitoring customer satisfaction

 Development of the promotion (mailing campaign, website monitoring, PR organization, referencing.)  Provide upscale guest service experiences for clients throughout their stay  Ensure clients are properly greeted upon their arrival  Monitor daily bookings and ensure assigned rooms are prepared prior to check-in  Oversee check-in and check-out procedures, including reservations and financial transactions  Promptly address guests’ requests, like in-room dining.

Master in Financial management