Amarprit Jaspal

Accountable for entire IT project management operations and infrastructure for several simultaneously run projects including managing/assisting in the definition, design and implementation of a variety of projects with key stakeholders to include total accountability for and management of assigned projects.

 Provided Level 2 support for MOSS 2007 environment supporting 50,000 users as well as 3rd & 4th level problem diagnosis and resolution, including accurate problem identification, ticket documentation and customer/vendor dialogue.  Led the process of providing support and consultancy to end users, site owners and developers to provide product knowledge, education and referral to best practice knowledge base

 Developed web solutions for process improvement.  Managed and administered employees to access intranet approx 1400 users  Worked towards providing world class service to the clients and meeting their expectations

 Generated software tools for sales, purchase and company’s internal activities.  Monitored company’s production activities and automating process for quality and reduction in cycle time, thereby improving the sales.