Amir Reza Nikdel

- Skilled in Microsoft Windows Server, AD, DC, DNS ,DHCP -VMware ESXi (vCenter, vSphere) - Mail Service (Microsoft Outlook, MDaemon) - VOIP services& softphones (3CX, MicroSIP) - Wireless Networking Devices (Modems, APs, Routers, Switches, Wireless Radio) -Mikrotik Router(Firewall, NAT, VPN) - DVR, NVR, IP Cameras (Xvision, HikVision, Dahua) -Provision of 2nd / 3rd level support in the agreed service level agreements(SLA) (remotely and on-site) -Help Desk Ticketing System (SolarWinds, CRM),Office 365

-Configuring QNAP NAS Storage Device as file server -managing ESET Security Management Center -management of Wireless Networking Devices (Modems, APs, Routers, Switches) -Installing VMware ESXi on HP DL380 G8, configuring V-Center, -Citrix (XenApp, XenDesktop) -KERIO Control, firewall Bandwidth management -DVR devices, IP cameras -Network Design Tools (Visio, Edraw Max) - Customer service (remotely or on-site), Solving day-to-day user issues, status updates, documentation in Ticketing System

As an ICT Marine Technician, responsible for: -maintenance of VOIP system, create user extensions, troubleshoot connection failures to provide reliable telephone system for marine crew -Supporting mail clients onboard -Creating schedule backup jobs (Veeam Backup & Replication) -Monitoring wireless network devices and Wi-Fi clients -dealing with Antivirus Server (Kaspersky) -KERIO Control(Accounting & Monitoring, Bandwidth management, Traffic Rules) -Technical support (on customer site), assembling PCs

Proficiency in troubleshooting computer and hardware issues for employee onboarding with network connectivity, web access, office applications, and internal applications specific to the business operations -Setup and maintenance of PCs, workstations providing required software (OS, drivers, common user applications, system and software configuration) -Maintenance of all office peripherals (printers, scanners) -handling IT service Desk from request to resolution

Azad University of Parand, Tehran, Iran B.Sc. Computer Engineering Website: piau.ac.ir