Anabelle Klusmann

• Lead and develop the ALM department • Support and development of SAP Solution Manager and ServiceNow incl. release management • Replaced the CA Suite within 9 Months with ServiceNow (ITSM Tool) for Bell Food Group: Incident,- Problem-, Change-, Request-, Knowledge-, Event-, Configuration-, and Asset Management • Responsible for SAP Basis operations and coordination of external service providers • responsible for the assigned budgets and invoice verification, • responsible for external audits

• Personnel and functional responsibility for the SAP ALM Team and students of business informatics • Coordination of external partners • Core team member and Test Manager for major projects like S/4HANA • Responsible for Change Request Management audits from external auditors • Analysis and problem solving within the SAP Solution Manager scenarios: Solution Documentation, Test Management, Change and Release Management, Change Control Management, IT Service Management and Business Process Operations

• Replacement of Solution Manager 7.1 with 7.2 SP5 • Defining and implementing scenarios in Solution Manager 7.2 o Test Management o Incident Management o Change Request Management (ChaRM) • Create training documents and train stakeholders in all used Solution Manager scenarios • Responsible for students of study course business informatics

• Defining a test strategy and test concept using ISTQB • Implementation and usage of the Test Management scenario in Solution Manager 7.1 for different financial projects • Project support as Test Manager

• Assisting project standardization • Controlling of project status and project support • Project Manager for evaluation and implementation of a Test Automation Tool • Activities in the organization department o Budget control o Invoice processing o Create internal orders o Monitoring Change Requests in CA Unicenter o SharePoint support and maintenance for the department and projects o Application administration – ARIS Business Architect o Responsible for students of study course business informatics

• Evaluation and implementation of business process modelling tools • Definition of conventions for business process modelling in ARIS • Creation of a concept for a group-wide process map in ARIS • Monitoring Change Requests in CA Unicenter • SharePoint support and maintenance for the department and projects • Application administration – ARIS Business Architect

• Creation and maintenance of the promotional products catalogue • Support of an external website based on Joomla • Support of the application Google Earth and creation of film sequences for the Endress+Hauser group presentation • Support with filing in the marketing department and in the controlling accounting department

Effizienter Einsatz von Business- und E-Business-Applikationen Analyse, Modellierung, Steuerung, Optimierung und Kontrolle von Geschäftsprozessen Management der IT (strategische Orientierung, Management von IT-Services) Projektmanagement (Techniken, soziale Kompetenzen, Vorgehensmodelle)