Anastasiia Gribachova

Working as a Head of IT Sales Department my responibilites include: º Sales management º Lead generation º Communications with potential customers º Requirements clarification º Contract negotiations with customers º Account management º Content management º Customer care º Meeting and exceeding customer expectations º Analyzing clients’ business requirements and offering the appropriate services, solutions and suggestions

iPerHour is the leading global social community for listing skills and expertise allowing employers and employees to connect with one another. Responsibilities: • Customer care • Sales supervision • Searching new customers and negotiation with them • Launching the projects, which includes sales call script creation, approval of reporting format, database gathering, conducting test calls • Monitor agents work, keeping track of their performance indicators • Working with CRM

Key activities: - market research and further data analysis; - research using "Boolean search"; - defining market trends; - attracting new customers; - preparation of research reports; - providing all the necessary information to clients; - guiding the process of primary discussions; - working with freelance platforms (Upwork, Appfutura,Guru).