Anderson Miguel

Based in São Paulo, Brazil, leading LP GLOBAL’s CX and Trucking teams, focused on high-quality service for US–LATAM trade. Implemented KPIs, dashboards, and NPS surveys, increasing NPS from 70 in 2025 to 86 in 2026 (+22%). Led a restructuring completed in Nov. 2023, increasing annual volume from 3,338 to 4,868 TEUs (+45%). LP GLOBAL closed 2025 as its most profitable year in history.

Customer Experience Manager based in Lima, Perú, overseeing Export and Import Customer Service, Documentation, Vessel Desk, Intermodal, Equipment Management (EM/Log), and Columbus Agency in Peru. Key achievements include establishing Agencia Columbus SAC in Peru and significantly improving employee satisfaction within the CX department, as measured by Gallup surveys.

Based in Hamburg, Germany, defined business requirements, processes, reports, and interfaces for Customer Order Management (COM) within GLOBE. Coordinated global teams, developed test scenarios and training materials, supported change management, and trained regional teams and end-users worldwide. Key achievement: successfully completed the global rollout of GLOBE’s Load Listing and Booking Module, supporting implementation across multiple regions and international locations.

- e-Commerce focal point of Region South America, East Coast (RSE); Statistics & KPIs presentation: performance analysis and evaluation of corrective measures; Advanced excel/VBA skills to create tools to help daily routines; Improvement of projects implementation: Analyzing all demands of systems improvements (mainly for Documentation), processing and structuring the requisitions for Head Quarter; Corporate systems maintenance and improvement; Troubleshooter and strait approach with operational staff.

- Customer Service: Booking issuance and confirmation; - Follow up of vessel allocation with Cargo Flow Team, analyze and calculate Over Dimension Cargoes; - Support to clients before and after shipments occurs;

- Documentation handling for export shipments: - Bill of Ladings issuance; - Loading cargo confirmation; Local Customs docs. presentation; - Customers’ attendance and support.