Anderson Miguel

Logistics and Shipping | Supply Chain Management

Location.: Lima, Peru Customer Experience – Manager, responsible for the following areas.: o Customer Service Export o Customer Service Import o Documentation o Vessel Desk (Cargo Readiness / Load List Team) o Intermodal o Equipment management (EM / Log). o Columbus Agency in Peru

Define business requirements for the Customer Order Management related modules, reports and interfaces; Determine requirements for the main department and the associated sectors; Create and execute test scenarios and processes, and also raise software defects and/or change requests; Support process modelling of COM processes; Active trainer for the worldwide roll of GLOBE system (Places visited: Sydney/Hong Kong/Kuala Lumpur/ Philadelphia/Seattle/Mexico City/Bogota/Panama/Genova/Santos/Itajai/Sao Paulo..)

- e-Commerce focal point of Region South America, East Coast (RSE); Statistics & KPIs presentation: performance analysis and evaluation of corrective measures; Advanced excel/VBA skills to create tools to help daily routines; Improvement of projects implementation: Analyzing all demands of systems improvements (mainly for Documentation), processing and structuring the requisitions for Head Quarter; Corporate systems maintenance and improvement; Troubleshooter and strait approach with operational staff.

- Customer Service: Booking issuance and confirmation; - Follow up of vessel allocation with Cargo Flow Team, analyze and calculate Over Dimension Cargoes; - Support to clients before and after shipments occurs;

- Documentation handling for export shipments: - Bill of Ladings issuance; - Loading cargo confirmation; Local Customs docs. presentation; - Customers’ attendance and support.