Andre Guedes

Transitioned into a specialized End-User Computing role as the organization's IT responsibilities became siloed, focusing on enterprise VDI infrastructure and cloud identity management.

Operated as a full-stack IT generalist in a lean team environment, supporting infrastructure, virtualization, networking, and end-user computing prior to organizational role specialization.

Delivered senior‑level support for 500+ users with an emphasis on VDI and endpoint management. Designed and implemented MDT for automated Windows device deployment across 400+ endpoints. Resolved complex technical issues related to account provisioning, desktop imaging, and application deployment. Mentored new hires and documented support procedures.

Designed and implemented MDT for automated Windows device deployment across 2,000+ endpoints. Provided hardware and software support for faculty, staff, and students. Supported Chromebook fleet management and device refresh projects.

Graduate study covering IT strategy, systems management, and business alignment, with applied coursework in machine learning and artificial intelligence.

Focused on applying technology to solve business problems, covering areas such as database management, networking, systems analysis, software development, and IT project management.