Andrea Jakaj

Worked for Windstream Communications: WSA Project • Troubleshooting L2VPN, L3VPN, latency, bouncing, frame-loss. • Providing RFO (Reason for Outage) to customers • Devices: Juniper MX960, Cisco ASR9K, Hatteras, Cyan, etc. • Supporting field technicians in replacing Customers Premises Equipment • Configure services for new customers, etc.

Network Field Maintenance Customer Premises Equipment Unit • Solved tickets related to different issues for residential and business customers. • Configured new cisco switches as needed. • Completed other tasks as assigned by the team lead, etc.

Network & Security Systems Unit • Worked on network performance analysis and optimization tasks. • Configured Switches C9200 and Routers ISR4331 and C1111 for new ATMs or Branches. • Contributed to the documentation of network configurations and security policies. • Managed nodes and upgraded devices via Solarwinds. • Added new devices on Cisco ISE and monitored RADIUS and TACACS+ logs. • Create SSL VPN users for remote access (Ivanti and PulseSecure). • Microsegmentation and Subnetting.