Andrea Valarezo

•Region lead for AMS in Argentina •Ticket assignment and coordination •Monitor team's SLA's •Provide consultation on Workday best practices •Understand customer needs, configure and test different scenarios in Workday (HCM, Compensation and Advanced Compensation) •Ensure Workday solutions promote simplification, accuracy and an increasingly higher level of productivity for users •Identify opportunities for process optimization

• Team lead tasks with 26 employees in charge • Ensure career plan and development for team members • Serve as main PoC for stakeholders • Resolve and manage escalations • Research inconsistencies, analyzing, diagnose and resolve issues • Internal Recruiting (Screening, Interviews and Offer) for candidates • Implementing plans to meet SLAs • Identifying opportunities for process optimization

• Team lead tasks with 18 employees in charge • Career Counselor / People Lead role including performance evaluation and feedback • Regular and Ad Hoc conference calls with the client for issues solving, escalations and special cases (German and English) • Resolve integration issues between Workday and SAP • Organization and process assignment of the team in order to meet the Service-Level Agreement (SLA) performance • Analisys of reports/metrics and team capacity

• Operational coordinator of the SAP and Career Counselor teams with 7 employees in charge • Supervise timeliness and accuracy of operation delivery of the team • Data analysis of excel and SAP reports • Create macros, workflows, sharepoint lists, microsoft access files, to automatize and improve timings of manual processes • Guide the team during the SAP-Workday transition • Organize status meetings with the team

• Responsible for the Career Counselor Assignment Process team with 2 employees in charge (German and English) • Accountable for internal HR processes (Onboarding, Leave of Absence, Transfers, among others)

• Responsible for the quote and sale of customized travel itineraries of Argentina and neighboring countries for tourism operators in USA, Europe, UK and Australia • Document translation ENG<->SPA and SPA<->GER • Assistance with emergency phone number / On call 24 hours

• Design, quote and sale of customized itineraries to local and foreign passengers and agencies • Preparation and submission of promotional packages • Customer service (individual or corporate) in English and German

• Data analysis, comparative charts • Project organization for ecuadorians living in Argentina • Data entry, consular services • Assistance to the Consul General

• Responsible for the design, quote and sale of customized itineraries for Ecuador • Customer service (individual or corporate) in English and German • Billing • Boking of Hotel reservations, cruises, lodges, tourism programs • Account management in the absence of the General Manager • Follow post-sales customer/client feedback • Update of provider rates, customer database and social media management (FB, Twitter, YouTube, Web)

• Assistant director • Planning and development of projects in Latacunga, Ecuador • C3 methodology • Interviews, planning and ppt. presentations for strengthening workshops for vegetables associations in Latacunga • Reports and conflict resolution

• Direct selling • Food preparation • Inventory • Team work

• Cashier • Customer service

• Administrative assistant • Accounting responsibilities, reports, billing, cash control • Reception • Training for New Joiners

International Business internship (Export, Import and Accounting)