Andreas Beck
Suchst Du einen anderen Andreas Beck?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Andreas Beck
- Current 6 years and 3 months, since Mar 2020
Vice President Service
Samsung Electronics Germany GmbH
- 4 years, Mar 2016 - Feb 2020
Senior Service Director
Samsung Electronics GmbH
Managing entire Service organisation of Samsung in Germany. All product groups: TV, Phone, Tab, Display, Washing, Cooling, Medical, Printer, AV, Foto. My team consists of 5 departments: ** Admin (Spare Parts, Warranty, Cost Mgt., Product-Return-Operation) **3 Teams for CE, Mobile and B2B (Tech Support, Network Operation, Training, Product Quality, Solutions, Project Management) ** Customer Relation (Digital Service, Contact Centre Management, Customer Care, Online Support)
- 4 years, Mar 2012 - Feb 2016
Service Director
Samsung Electronics GmbH
Managing entire Service organisation of Samsung in Germany. All product groups: TV, Phone, Tab, Display, Washing, Cooling, Medical, Printer, AV, Foto. My team consists of 5 departments: ** Admin (Spare Parts, Warranty, Cost Mgt., Product-Return-Operation) **3 Teams for CE, Mobile and B2B (Tech Support, Network Operation, Training, Product Quality, Solutions, Project Management) ** Customer Relation (Digital Service, Contact Centre Management, Customer Care, Online Support)
- 1 year and 11 months, Apr 2010 - Feb 2012
Senior Manager Service, Head of Service
Samsung Electronics GmbH
Managing entire Service organisation of Samsung in Germany. Covering all product groups: Television, Mobile Phone, Computer, Printer, Monitor, Audio, Video, Foto, Washing, Cooling. My team consists of 3 departments: *** Service Administration (Spare Parts, Warranty, Cost control, Product-Return-Operation) ***Technical Support (Service Network Operation, Training, Product Quality, B2B-Services) *** Customer Relation (Contact Centre Management, Customer Care, Technical Online Support)
- 5 years and 2 months, Feb 2005 - Mar 2010
Service Manager (Technical Support)
Samsung Electronics GmbH
Manager Technical Service department *** Service Network Management (all Service Centres, all product groups, repair performance) *** Technical Training Management *** Setting up B2B-Services *** Defining Service processes for all new products *** Service Process & Project management *** Re-structuring Service department (2005 and 2008/'09) in line with Samsung growth)
- 13 years and 1 month, 1992 - Jan 2005
last position: Service Network and Administration Manager
Sony Deutschland
* Head of Partner Management and Service Administration (2002-2005) (including Parts, Warranty, Repair Network, Returns) * Head of Spare Parts and Warranty Accounting (1997-2002) * Technical Training Television (1992-1997) (Germany and Europe)
- 1990 - 1991
Dipl.-Ingenieur
Westdeutscher Rundfunk (WDR)
Ausbildung von Andreas Beck
Fachhochschule Köln
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.