Andreas Fabian

Operational and organizational responsibility for a branch within the building materials sector. • Overall responsibility for day-to-day branch operations and organization • Customer relationship management and preparation of commercial quotations • Coordination of operational processes and priorities • Focus on customer service, efficiency and reliable execution

Team leadership within automotive fleet operations, with responsibility for vehicle coordination and operational availability. • Led and supported the dispatch team in day-to-day fleet operations • Coordinated vehicle deployment and availability • Supported efficient operational processes and reliable vehicle utilization • Developed team collaboration and operational performance

Senior operational leadership role within one of Europe’s leading vehicle remarketing organizations. • Led approximately 50 employees across Operations, Vehicle Logistics and Auction Operations • Responsibility for operational processes, vehicle inventory and logistics • Managed key customer relationships and major accounts • Responsibility for service quality, customer complaints and operational problem resolution • Planned and managed automotive auctions and vehicle remarketing processes • Drove cont

Commercial leadership role with responsibility for sales and corporate customer relationships. • Managed sales activities and business customer relationships • Developed and maintained key customer accounts • Coordinated commercial offers and customer requirements • Focus on customer relationships, commercial performance and service quality

Responsibility for sales and corporate customer management within the aviation sector. • Managed relationships with business and corporate customers • Coordinated sales activities and commercial customer requirements • Developed long-term customer relationships • Focus on customer service, commercial performance and reliable execution

Commercial responsibility within the BMW dealership service organization, with a focus on establishing and developing customer service operations. • Supported the development and organization of the dealership’s service operations • Customer-facing responsibility within the automotive after-sales environment • Coordination of commercial service processes and day-to-day service activities • Focus on customer satisfaction, service quality and efficient operational processes

Responsibility for the organization and coordination of customer service operations within the BMW dealership environment. • Organization and coordination of day-to-day customer service operations • Support of efficient service processes and customer-oriented workflows • Interface between operational requirements, service organization and customer expectations • Focus on service quality, reliability and customer satisfaction

Early career position within the BMW dealership environment, combining commercial training with practical automotive experience. • Completed commercial automotive training in an accelerated timeframe • Supported warranty processing and vehicle disposition • Gained practical experience in automotive sales and dealership operations