Dipl.-Ing. Andreas Lang

Managing the Customer Service organization as an economic unit with a process oriented organization Following local and HQ defined business objective for archiving required operating profit Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction

Manage all CS Business Management Processes (Business Management, Service Marketing; Application Services; Partner Management, Service Quality Management) in order to drive CS Revenue and market growth Following local and HQ defined business objective for archiving required operating profit Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction;

Managing the Customer Service in the regional area North as an economic unit with a process oriented organization Following local and HQ defined business objective for archiving required operating profit Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction.

As Service Manager for the business units MR, CT and IKM do I have the after sales responsibility for those divisions and support our customers with an excellent team of 25 service engineers. The principal missions of these establishments are as follows: Team leadership MR-,CT- and IKM Customer support and consulting service Improve of service processes and the efficiency use of resources Market monitoring and analysis in the area of hospital sphere Interface to the mother house