Andreea Ioana Olteanu

I am managing the TS Customer Engagement Department consisting of around 150 contributors. In my direct reporting line I have 5 Supervisors, each coordinating their own sub team and 6 process experts responsible for process improvement and optimization. The department itself is a sales support department, delivering Front Office specific tasks for Sales and end customer all over EMEA. My accountability as a Manager is the results of my department in terms of cost, strategic direction and people management.

As the teams I am managing have direct customer facing a major component of the job is the Total Customer Experience. I am responsible of creating, deploying and implementing the TCE plans for the entire project, covering all EMEA countries and the work of 250 employees. The focus here is to cultivate a customer focused service culture of flexibility, responsiveness and innovation.

As a Senior Business Analyst for solutions in SAP SD and Order Management my main focus was to ensure a perfect alignment between customer needs and system performance, by designing and implementing IT- and business processes. In addition, my tasks included all elements of an implementation project life cycle like analysis, prototyping, realization, migration, training and go-live support. Involvement in a partner testing project for the release of a new SAP tool made it possible to interact with the custom

Economics