Agata Fratczak

• Sales enablement • Development, implementation and review of operational processes and procedures • Perform sales forecasting & reporting to the Sales team and Management • Point of contact for all the requests related to Salesforce, processes, documentation • Manage CRM data, workflows, settings (Salesforce) • Collaboration with Sales, Finance, Marketing, Legal & Product Team • Perform trainings to Sales team (on Salesforce, internal processes)

• Management of an international team • CRM-Administrator (Salesforce) – creation and optimization workflows, settings, internal processes; preparation of various reports & dashboards, coordination of system changes • Participate in projects with different Departments in order to adapt/implement the internal processes or resolve the issues • Clarify & communicate business information/changes • Organization and execution of internal trainings • Key point of contact for various Departments

• CRM Administrator (Salesforce) • Supporting international Sales Team (Account Managers & VP - Team: America) • Providing commercial, legal & technical documentation • Troubleshooting assistance and process-guidelines • Conducting trainings • Cooperation with Legal-, PM-, Finance- Team

- Execution & administration of orders - Preparation of the commercial and technical documentation - Escalation management with DTAG and customers

- Co-established a new business line dedicated to corporate customers - Designed, optimized and implemented business processes, procedures, manuals - Provided the cohesion of documents - Maintained the integrity between new products and processes in compliance with organizational policy and defined regulations - Designed the content & layout of IT-tools / CRM platforms (ex. for eBanking, Front-&Back-office) - Conducted trainings - Participated in software tests / “Business Analyses” / Users Acceptance Tests

- Managed products dedicated to small- and medium-sized enterprises - Created/optimized/implemented business documents - Defined business requirements and system functionalities - Analyzed changes to products/documents/IT-tools - Participated in various projects (e.g.: the implementation of new credit cards, individual terms & conditions for customers) - Supported Sales, Back Office, IT & Legal

- Provided financial & credit services to customers - Analyzed customer’s financial conditions - Managed customer portfolio - Sales reporting

- Preparing materials for training participants & arranged logistics - Organized business events - Maintained and updated training documents - Supported training managers