Andreea Gheorghiu

Communication with 1st Level support: Central IT service desk and local key users Initial, regular and on-demand training for user, approver and key user trainings Performance of monthly incident reports, analysis of main focus incident areas Project management and coordination of local teams in rollout locations (2 in France, 4 in China) Support of all implementation activities regarding SRM implementation (definition, test, training. communication)

Direct contact for users for all SRM relevant incidents (mainly in Germany) Provide user support for Catalog and SRM Receive calls, analyze, classify and document severance and urgency, solve problems independent as far as possible, decide upon appropriate measures Inform user(s) or local administrators about status or due date for solution Support implementation of the new catalog buying ordering process via SRM in the different plant locations in cooperation with the rollout manager

Developing a data base computer system to assist and locate potential distributors in Romania for household accessories Contacting the companies directly and was able to receive contracts that are still continuing for the company.

Controlling Logistics

Business Administration Intercultural management Finance